Barclays Bank UK PLC

Financial Ombudsman decision DRN7073694 Not upheld

Not upheldoutcome, as published by the Ombudsman

£109redress stated in the decision

Fri Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr W used his Tesco Bank credit card to pay £3,094.54 towards the cost of a watch in December 2013.Card dispute or chargeback

Tesco Bank accepts that there have been delays in its response to Mr W’s complaint.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7073694.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.