Leeds Building Society

Financial Ombudsman decision DRN7072111 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mr and Mrs C complain that Leeds Building Society unfairly charged them an early repayment charge (ERC) on their mortgage.Charges and fees

The information they were given about porting – especially about the need, often misunderstood – to apply for a new mortgage first – wasn’t good enough.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7072111.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.