Santander UK Plc
Financial Ombudsman decision DRN7072072 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Fri Mar 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Santander hasn’t been able to confirm it received a change of address instruction. Even so it’s agreed to refund the charges incurred from September 2014Charges and fees
I also think its fair for the default and any adverse information about it to be removed from Mrs B’s credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7072072.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.