Nationwide Building Society

Financial Ombudsman decision DRN7069655 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Issued a redemption statement that did not include the early repayment charge (ERC).Charges and fees

Delayed dealing with their complaint and incorrectly led them to believe that it still held a charge over their propertyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7069655.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.