DEBT HELP DIRECT LIMITED

Financial Ombudsman decision DRN7068109 Upheld

Upheldoutcome, as published by the Ombudsman

£2,637redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

refund all fees paid by Mr A and Miss B to Debt Help Direct Limited, comprising the set up fee of £1,330 and each monthly management fee of £35Charges and fees

DHD had not provided an adequate service and had breached its obligations under the Office of Fair Trading’s debt management guidanceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7068109.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.