Black Horse Limited
Financial Ombudsman decision DRN7063517 Not upheld
Not upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Fri Aug 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
complain about the way that Black Horse Limited has managed the loan they took out secured on their home since arrears on the account arose.Treatment in financial difficulty
There have clearly been a number of mistakes in the way in which Black Horse has administered this loan account.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7063517.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.