Santander UK Plc
Financial Ombudsman decision DRN7056872 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr B complained that he was being charged for overseas cash withdrawals.Charges and fees
The adjudicator considered Santander could have handled Mr B’s enquiry better than it didComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7056872.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.