Barclays Bank Plc
Financial Ombudsman decision DRN7049688 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jan 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Data and privacy
In the Ombudsman’s words
complaint Ms P complains Barclays Bank Plc (trading as Barclaycard) (“Barclaycard”) have acted negligently by providing her with information about her account without answering security questions correctly.Identity checks and access
She complained as her personal data had been provided even though she’d been registered as incorrectly answering security questions.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7049688.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.