Lloyds Bank PLC

Financial Ombudsman decision DRN7044799 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Mon Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr S’s complaint is about charges incurred on his Lloyds Bank PLC current account.Charges and fees

I understand that Mr S would’ve been frustrated by this and the fact that there were some problems with the administration of his complaint, which was confusing for him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7044799.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.