Barclays Bank Plc
Financial Ombudsman decision DRN7043052 Not upheld
Not upheldoutcome, as published by the Ombudsman
£240redress stated in the decision
Thu Nov 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr G complains that Barclays Bank Plc won’t refund him £9,500 that was stolen from himAPP scam refund refused
about poor customer service in the handling of his claim that he was a victim of fraudComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7043052.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.