Lloyds Bank PLC

Financial Ombudsman decision DRN7043032 Upheld

Upheldoutcome, as published by the Ombudsman

£7,093redress stated in the decision

Mon Nov 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr S has complained Lloyds Bank plc didn’t cancel his regular credit card payments to his timeshare company when he asked them to in December 2009.Card dispute or chargeback

Lloyds acknowledged there was poor service at the branchService failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7043032.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.