Vanquis Bank Limited

Financial Ombudsman decision DRN7042407 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Miss C complains that Vanquis Bank Limited is holding her responsible for a cash machine withdrawal from her credit card account that she didn’t make herself or authorise someone else to make.Unauthorised transaction

If it has registered any information against Miss C’s credit file Vanquis should remove it.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7042407.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.