TSB Bank plc

Financial Ombudsman decision DRN7042215 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Sep 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mrs S complains that TSB Bank plc wrongly processed a loan application in her name, although it was her husband who applied for the loan.Unauthorised transaction

Mrs S has explained that she didn’t find out until early in 2019 – when she checked her credit file – that the loan was in her name.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7042215.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.