123 Debt Solutions Ltd

Financial Ombudsman decision DRN7041279 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

I also consider that 123 Debt Solutions should refund the plan reset fee to Mr T.Charges and fees

I consider Mr T’s account was not well handled. A responsible debt management company should have verified the balances at the outset, before making offers and setting up payments.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7041279.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.