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Lycamoney Financial Services Ltd

Financial Ombudsman decision DRN7041145 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr F complains about charges made to his account by Lycamoney Financial Services LtdCharges and fees

I think this had more of an impact on Mr F than the suggested figure of £50 implies. So I’m ordering Lycamoney to pay Mr F £100 by way of compensation for poor service and the inconvenience its caused to him.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7041145.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.