Nationwide Building Society

Financial Ombudsman decision DRN7036805 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Mon May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Ms M complains that Nationwide Building Society mis-led her when she transferred a former joint mortgage to her sole name following her divorce.Product mis-sold

Nationwide’s internal process requires that a change of borrower doesn’t just involve the removal of one borrower from a loan; it requires the closing of the account and the setting up of a completely new one in the remaining borrower’s sole name.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7036805.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.