Lloyds Bank PLC

Financial Ombudsman decision DRN7032930 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Dec 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

CP’s accounts were transferred from general business banking to Lloyds’ Business Support Unit. This was to enable CP’s relationship manager to explore the options available to help the business and avoid foreclosure on CP’s loans and overdraft.Treatment in financial difficulty

Mr P was also very unhappy that Lloyds took more than £42,000 from CP’s current account in March 2017. Mr P said this made any attempts to reduce the overdraft or bring it back within its limits impossible to fulfil.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7032930.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.