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The Royal Bank of Scotland Plc
Financial Ombudsman decision DRN7020099 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
RBS moved Miss T’s accounts to its collections departmentTreatment in financial difficulty
the bank’s intention to record adverse payment data on her credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7020099.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.