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West Bromwich Building Society

Financial Ombudsman decision DRN7012132 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr C complains about how West Bromwich Building Society acted when his buy-to-let mortgages fell into arrears while he was unwell.Treatment in financial difficulty

West Bromwich also paid money to a property management company for unpaid service charges on the properties the mortgages were held on, which increased the amounts Mr C owed.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7012132.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.