Everyday Lending Limited

Financial Ombudsman decision DRN7008139 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

I find that Everyday Lending acted reasonably when agreeing to reduce Mr B’s repayments from more than £100 to £35 per month in August 2008.Treatment in financial difficulty

Everyday Lending applied some charges to the account when payments were missed; again, I do not consider these to have been unreasonable.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7008139.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.