Santander UK Plc
Financial Ombudsman decision DRN7006749 Upheld
Upheldoutcome, as published by the Ombudsman
£615redress stated in the decision
Mon Nov 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Support for vulnerable customers
In the Ombudsman’s words
Mrs M complains that Santander UK Plc allowed a large amount of money to be taken out of her accounts. She says she didn’t want – or intend – this to happen.Unauthorised transaction
Her solicitors thought the bank should have done more to protect Mrs M given her age and limited use of English.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7006749.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.