National Westminster Bank Plc

Financial Ombudsman decision DRN7004370 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr J complains that National Westminster Bank Plc has refused to refund disputed transactions on his credit card account.Card dispute or chargeback

NatWest agreed to pay Mr J £75.00 compensation as it recognised it could have handled matters better.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7004370.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.