NewDay Ltd

Financial Ombudsman decision DRN7003794 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Mr W complains that NewDay Ltd closed his credit card account without notifying him.Account closed or refused

Amend Mr W’s credit file to accurately record the status of his credit card account as no longer having an available line of credit.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7003794.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.