Social Money Limited

Financial Ombudsman decision DRN6997655 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Feb 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

They also complain about the interest rate and charges SML applied after they missed the due date for repaying the loan.Charges and fees

Mr E and Ms O complain that the loan was mis-sold.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6997655.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.