Barclays Bank Plc
Financial Ombudsman decision DRN6996036 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Thu Feb 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Miss W complains that Barclays Bank PLC has unfairly registered adverse information on her record with the credit reference agencies.Credit file reporting
Barclays accepts that it made a mistake by saying that it had issued the termination letter in January, rather than March 2015 and has apologised for the delay in dealing with Miss W’s complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6996036.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.