Barclays Bank Plc
Financial Ombudsman decision DRN6995194 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr M complains about how various staff at Barclays Bank PLC treated him when he contacted them after problems with internet banking and having his card retained in a cash machine.Complaint handling
It seems that some points could have been explained better.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6995194.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.