NRAM Limited

Financial Ombudsman decision DRN6994569 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Fri May 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Miss H complains that NRAM plc has failed to treat her fairly since she began experiencing financial difficulties.Treatment in financial difficulty

the mistakes that happened in the administration of Miss H’s ATP are due to the way NRAM’s systems are set up, as well as human error.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6994569.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.