HSBC Bank plc

Financial Ombudsman decision DRN6989519 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Sep 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

it hadn’t sent him his statements annually, as it was supposed to. That meant that it wasn’t entitled to charge interestCharges and fees

HSBC failed to respond to Mr F’s requestComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6989519.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.