Bank of Scotland Plc

Financial Ombudsman decision DRN6987723 Not upheld

Not upheldoutcome, as published by the Ombudsman

£179,000redress stated in the decision

Fri Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr R complains that Bank of Scotland plc (BoS) failed to transfer a substantial amount of money to his Spanish bank account.Payment delayed or failed

There is no question here that BoS didn’t deal with Mr R’s complaint as it should’ve. It didn’t provide him with the documents he neededComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6987723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.