Firms › John Lewis Financial Services Limited ›

John Lewis Financial Services Limited

Financial Ombudsman decision DRN6987715 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

it then agreed to waive interest and charges on his account for the next 18 months, but twice failed to do that.Charges and fees

Regrettably it said it didn’t follow his instructions straightaway.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6987715.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.