Mortgage Shop London Ltd

Financial Ombudsman decision DRN6984102 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£2,965redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr F complains that The Mortgage Shop (Barnsley) Ltd sold him an unsuitable mortgage.Product mis-sold

I find that the Mortgage Shop failed to adequately respond to Mr F’s complaint for several months.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6984102.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.