Bank of Scotland Plc

Financial Ombudsman decision DRN6982053 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

affected his father’s credit fileCredit file reporting

Bank of Scotland mistakenly put his father’s date of birth on all Mr M’s accountsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6982053.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.