Bank of Scotland Plc

Financial Ombudsman decision DRN6981353 Not upheld

Not upheldoutcome, as published by the Ombudsman

£850redress stated in the decision

Sat Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Credit file reporting

In the Ombudsman’s words

Unfortunately, it appears that fraudulent activity took place, and two accounts were set up.APP scam refund refused

Mr W has complained that because of fraudulent activity, for which he holds Bank of Scotland plc responsible, he had issues with his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6981353.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.