Barclays Bank Plc
Financial Ombudsman decision DRN6972940 Not upheld
Not upheldoutcome, as published by the Ombudsman
£379redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
the garage’s conduct was clear evidence of misselling under the Consumer Protection RegulationsProduct mis-sold
Barclaycard had delayed dealing with his complaint and should compensate him for thisComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6972940.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.