Landmark Mortgages Limited

Financial Ombudsman decision DRN6956437 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Sep 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Landmark accepts that it took longer than it would normally take to deal with the shortfall application.Mortgage administration

Ms E is vulnerable, and Landmark was aware of this.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6956437.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.