Firms › FCA Automotive Services UK Ltd ›
FCA Automotive Services UK Ltd
Financial Ombudsman decision DRN6953677 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mrs H complains that FCA Automotive Services UK Limited incorrectly collected a payment from her.Unauthorised transaction
She also complains about the customer service that she has received.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6953677.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.