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Waterside Credit Union Limited
Financial Ombudsman decision DRN6947885 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jul 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
insisted that payments went to interest before reducing the loan balanceCharges and fees
failed to provide her father with receipts when loan repayments were made; failed to give her a copy of her statement of account when askedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6947885.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.