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Creation Financial Services Limited
Financial Ombudsman decision DRN6940684 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
incurred a late payment charge and interestCharges and fees
Mr L complains that Creation Financial Services Limited (“CFSL”) did not set up a direct debit on his credit card account and as a result he missed a payment and incurred a late payment charge and interest.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6940684.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.