National Westminster Bank Plc

Financial Ombudsman decision DRN6938362 Upheld

Upheldoutcome, as published by the Ombudsman

£160redress stated in the decision

Wed Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

NatWest gave Mr C notice to close his current accountAccount closed or refused

Mr C complains that National Westminster Bank Plc made him attend a branch to prove his identityIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6938362.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.