Firms › Northern Rock (Asset Management) plc ›

Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN6927197 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mr and Mrs B complain that Northern Rock (Asset Management) plc (NRAM) mis-sold a loan over a term of 21 years, rather than 10 years as they expected.Product mis-sold

Mr B also says that he told NRAM that he had a disability and asked NRAM to change the way that it communicated with him on a number of occasionsSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6927197.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.