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American Express Services Europe Limited
Financial Ombudsman decision DRN6923242 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Apr 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
She paid £2800 on her Amex card and has made a claim under section 75 of the Consumer Credit Act 1975.Card dispute or chargeback
Ms F continued to correspond with Amex, raising a complaint about its handling of the matter.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6923242.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.