Think Money Limited
Financial Ombudsman decision DRN6921628 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Oct 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
payments expected on that day weren’t processed and made available in customers’ accounts as they should’ve beenPayment delayed or failed
Think Money accept that the service provided to Miss T fell short of what would’ve ordinarily been expectedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6921628.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.