Halifax Limited

Financial Ombudsman decision DRN6921159 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Thu Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

This complaint is about a Halifax-branded mortgage Mr and Mrs S hold with Bank of Scotland plc. They’re unhappy with how Halifax behaved when a problem arose with the title registration of the mortgaged property.Mortgage administration

This was, in essence, a customer service issue and in all the circumstances, I agree with the investigator that £450 is fair.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6921159.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.