Loans Direct UK Limited

Financial Ombudsman decision DRN6920307 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Oct 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

took two credit broking fees totalling £59.86 from his account without his permissionCharges and fees

He’s had to contact it many times on a premium rate phone number. He says he’s been put on hold for long periods, been given excuses and no one would process the refund.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6920307.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.