Barclays Bank Plc
Financial Ombudsman decision DRN6910442 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Miss T complains Barclays Bank Plc’s systems allowed her to incorrectly complete an international payment request to book a hotel room. As a result, Miss T’s payment was returned to her accountPayment delayed or failed
Miss T also complains about the service Barclays provided when she called to find out what’d happened.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6910442.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.