National Westminster Bank Plc

Financial Ombudsman decision DRN6901955 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Jul 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

poor service they received from National Westminster Bank Plc when arranging two buy-to-let mortgagesMortgage administration

I consider that the initial handling of Mr A and Miss B’s complaint was poor and this merits a further award of £50 compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6901955.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.