Barclays Bank Plc
Financial Ombudsman decision DRN6899853 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr H complains that Barclays Bank PLC acted irresponsibly by agreeing to provide him an overdraft facility.Irresponsible lending
Barclays hadn’t handled his complaint satisfactorily and it had now offered to pay £50 for the delays it caused with this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6899853.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.