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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN6898001 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

He also complains they delayed processing a faster payment he’d sent to his account.Payment delayed or failed

Mr B complains that The Co-operative Bank Plc failed to honour the switch guarantee when he had issues switching his account from them.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6898001.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.