National Westminster Bank Plc

Financial Ombudsman decision DRN6897085 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Sun Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss M complains that her mortgage lender, National Westminster Bank Plc, told her that she’d need to evict her tenant when it found out her tenant was receiving government benefits.Mortgage administration

NatWest has said that it shouldn’t have told Miss M she needed to evict her tenant or move her mortgage to another lender. It took around a month for this failing to be identified and corrected.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6897085.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.