Santander UK Plc
Financial Ombudsman decision DRN6890725 Not upheld
Not upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Sun Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr B complains that Santander UK Plc declined a number of transactions he attemptedCard dispute or chargeback
Mr B says he experienced a number of customer service failings while trying to resolve this issueService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6890725.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.